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Terms & Conditions

Billing & Overage

  • Billing is monthly or per session (clients' choice).

  • Packages are billed on the 1st of each month.  

  • Additional sessions beyond your package are billed at $60/hr at month’s end.

Cancellations & Rescheduling

In‑Person  

  • Free Reschedule: Up to 24 hours before your session.  

  • Late Cancellation: Under 24 hours — 50% of session fee.  

  • No‑Show: 100% of session fee (unless emergency; see below).

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Online  

  • Free Reschedule: Up to 24 hours before your session.  

  • Late Cancellation: Under 24 hours — 25% of session fee.  

  • No‑Show: 100% of session fee (unless emergency; see below).

Emergency Exceptions

  • Emergencies (serious illness, family crisis) can waive fees—please notify us ASAP; documentation may be required.

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Technical Issues (Online Only)  

  • Our Issues: We’ll reschedule any session disrupted by our platform failure at no extra charge.  

  • Your Issues: Internet or device failures on your end count as a late cancel/no‑show unless reported within 5 minutes of start.

Privacy Policy

Privacy & Data Use

All personal and session data are confidential and used only to enhance your learning. We do not share your information without consent.

Policy Updates

Clarity Academics may update these policies; we’ll notify you 14 days before changes take effect.

Refund Policy

Rollovers and Refunds

  • Not satisfied after your first session? Request a full refund within 48 hours—no questions asked.  

  • Unused Clarity+ sessions roll over indefinitely—no expiration.  

  • Request an 80% refund on unused sessions at any time.

Membership Pause Policy

  • Up to six weeks of pause per calendar year with 7 days’ written notice.  

  • Billing is suspended; unused and future sessions (including roll‑overs) remain credited.  

  • Membership and billing resume automatically when the pause ends.

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